Help and Support
Telugu Cine Art Directors Association
Website: https://tollywoodartdirectors.com/
Last Updated: 12th December 2025
Welcome to the Help & Support page of the Telugu Cine Art Directors Association.
Our aim is to provide seamless access to our video podcasts, interviews, masterclasses, and community features.
If you face any issues or have any questions, this page will guide you through solutions and ways to contact us for support.
1. Getting Started
A. About the Platform
Our website offers:
- Video podcasts featuring Telugu film art directors
- Interviews, behind-the-scenes discussions, and creative insights
- Art direction–related news and updates
- Membership-based premium content
- Community engagement features
B. Account Registration
To access certain features:
- Click Sign Up / Register
- Enter basic details (name, email, password)
- Verify your email
- Log in and start accessing content
If you face login issues, see Section 3.
2. Using the Video Podcast Platform
A. Watching Podcasts
You can watch:
- Free episodes (open-access)
- Premium episodes (available for subscribers/members)
If videos are not playing, see Section 4.
B. Comments & Community Interaction
Users may share feedback, ask questions, or participate in discussions (where enabled).
C. Notifications
Members may receive notifications about:
- New episodes
- Live sessions
- Announcements from the Association
3. Account & Login Help
A. Forgot Password
- Click Forgot Password on the login page
- Enter your registered email
- Check your inbox for the reset link
- Create a new password
B. Didn’t Receive Verification Email
- Check spam/junk folders
- Add our email to your safe-sender list
- Request another verification link
C. Can’t Log In
Possible reasons:
- Incorrect password
- Email not verified
- Subscription expired
- Account temporarily blocked due to security reasons
Solution:
Contact support — see Section 8.
4. Video Playback & Technical Support
A. Video Not Loading
Try the following:
- Check your internet connection
- Refresh the page
- Clear browser cache
- Use the latest version of Chrome/Safari/Firefox
- Disable VPN or ad-blockers
B. Audio/Video Out of Sync
- Close and reopen the video
- Switch to a different browser
- Reduce playback resolution
C. Stream Buffering Issues
- Lower video quality
- Ensure a minimum of 5 Mbps internet
- Try mobile data or another network
D. Device Compatibility
Our platform supports:
- Desktop (Windows/Mac)
- Mobile (Android/iOS)
- Tablets
- Smart TVs through browser access
5. Subscription & Payments Help
A. Managing Subscriptions
Users can:
- Upgrade or downgrade plans
- View billing history
- Update payment methods
- Cancel auto-renewal
B. Common Payment Issues
1. Payment Failed
Possible reasons:
- Insufficient balance
- Bank declined the transaction
- UPI/Net Banking downtime
2. Double Payment
Contact us with transaction details — refund will be issued as per our Refund Policy.
3. Subscription Not Activated
- Refresh the page
- Log out and log in again
- Contact support with transaction ID
6. Content-Related Issues
A. Episode Not Playing
- Check if it’s a premium episode
- Confirm active subscription
- Refresh and try again
B. Missing Episode or Broken Link
Please report it to our team.
C. Incorrect Title/Thumbnail
Inform us — our editorial team will fix it quickly.
7. General FAQs
Q1: Is all content free?
No. Many episodes are free, but certain exclusive podcasts and interviews are available only to members/subscribers.
Q2: Can I download videos?
Currently, offline downloads are not supported; however, streaming is available anytime.
Q3: Do you provide certificates for workshops?
If we host online/offline workshops, certificates may be provided based on event rules.
Q4: Can I share my membership login?
No. Sharing accounts is against policy and may result in account suspension.
Q5: Are there ads?
Free content may include promotional content; members enjoy mostly ad-free viewing.
8. Contact Help & Support
If you need personal assistance, our support team is here to help.
📧 Email Support
hello@tollywoodartdirectors.com
📞 Phone Support
+91 9392546061
📬 Postal Address
Telugu Cine Art Directors Association
16, 8-3-229/D/83, Sravanthi Nagar,
ICRISAT Colony, Jubilee Hills,
Hyderabad, Telangana, India 500045
⏱ Support Timing
- Monday to Saturday
- 10:00 AM to 7:00 PM IST
- Closed on Sundays and Public Holidays
We typically respond within 24–48 business hours.
9. Report an Issue
If something is not working as expected, please share:
- Your Name
- Registered Email
- Device Used (Mobile/Desktop)
- Browser Name
- Screenshot (if possible)
- Description of the issue
Send to the support email listed above.
This helps us resolve issues faster.
10. Emergency Technical Help
For urgent issues such as:
- Website downtime
- Content access errors
- Payment failures
Please mark your email subject as:
“URGENT – Support Needed”
We prioritize such queries.
11. Community Support (when Enabled)
You can also get assistance through:
- User discussion forums
- Comment sections
- Community announcements
Please follow our Community Guidelines for respectful interaction.
Thank You for Being Part of the Telugu Cine Art Directors Community
We’re committed to providing a smooth and engaging experience for all our viewers, members, and supporters.
If you need help at any point, we’re always here.