FAQ

It is an online platform showcasing:

  • Exclusive interviews with Art Directors
  • Behind-the-scenes conversations
  • Video podcasts
  • Creative discussions
  • Industry insights and art direction knowledge

The platform celebrates the craft of Art Directors in Telugu cinema.

Yes. The website is officially managed by the Telugu Cine Art Directors Association.

  • Free content: No account needed.
  • Premium content: Requires registration and membership subscription.

Click Register / Sign Up, enter your details, verify your email, and log in.

Click Forgot Password on the login page and follow the instructions to reset it.

  • Check spam/junk folders
  • Ensure correct email entry
  • Request a new verification link
  • Add our support email to your safe sender list

Yes. You can update them from your Account Settings.

Try the following:

  • Check your internet connection
  • Refresh the page
  • Clear browser cache
  • Disable VPN or ad-blockers
  • Log in again if it’s premium content

May occur due to slow internet.
Recommended: 5 Mbps+ speed or lower the stream resolution.

Yes. Our platform works on:

  • Android
  • iOS
  • iPad
  • Desktop browsers
  • Smart TVs (via browser)

Currently downloads are not supported; streaming only.

No. Some videos are free, while exclusive premium content requires a subscription.

Choose a plan from the Membership/Subscription page, complete the payment, and premium access will activate instantly.

Yes. You can cancel anytime, but refunds are not provided for the current billing period.

You will retain access until the end of your current billing cycle.

If offered, it will be mentioned on the pricing page. Otherwise, access is subscription-based.

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets (if enabled)

Yes — if a duplicate payment is confirmed, a refund will be processed as per our Refund Policy.

  • Log out and log in again
  • Check payment confirmation email
  • Contact support with your transaction ID

Refunds are available only in specific cases such as duplicate payments or confirmed technical issues.
Check our Refund & Cancellation Policy for details.

Latest versions of:

  • Google Chrome
  • Safari
  • Firefox
  • Microsoft Edge

May occur if:

  • The episode link is broken
  • The page was moved
  • You are not logged in for premium content

If it persists, contact support.

  • Refresh the video
  • Try lowering playback resolution
  • Switch to another browser

If enabled, users can comment using their registered accounts.

Yes. Comments violating our guidelines may be edited or removed.

Email us at the provided support email.

Yes. We welcome suggestions.
Use the contact form or email us.

Artists or industry professionals may contact the Association for collaboration enquiries.

We follow strict privacy practices.
Refer to our Privacy Policy for full details.

Yes. Use our Data Deletion Request page to submit a formal request.

You can reach us at:
Email: hello@tollywoodartdirectors.com
Phone: +91 9392546061
Support Hours: 10 AM – 7 PM (Mon–Sat)

Typically within 24–48 business hours.